Refund Policy — VendorDesk

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Our Refund Policy in Plain English

Subscription payments are non-refundable after billing unless required by law. We encourage you to try our free trial before subscribing and contact support for any billing concerns.

⚠️ Important Notice: Subscription payments are non-refundable after billing unless required by applicable law. By subscribing to VendorDesk, you acknowledge and agree to this policy.

1. General Policy

All subscription fees paid to Hara InfoTech Pvt Ltd for access to the VendorDesk platform are non-refundable once processed. This applies to all plan types (Trial, Basic, Pro, Enterprise) and billing intervals (monthly, annual).

We strongly encourage all prospective customers to fully evaluate VendorDesk during the free trial period before making a subscription purchase.

2. Refund Eligibility

✅ Eligible

Technical Failure by Us

Platform was inaccessible for more than 72 consecutive hours due to our fault, with documented evidence.

✅ Eligible

Duplicate Charge

Your payment method was charged more than once for the same billing period due to a system error.

⚡ Case-by-Case

Legal Requirement

Where applicable consumer protection law in your jurisdiction mandates a refund right.

❌ Not Eligible

Change of Mind

You no longer need the platform, found an alternative, or didn't use the service after subscribing.

❌ Not Eligible

Partial Month Use

Cancelling mid-billing-cycle. Access continues until period end; no pro-rata refund is issued.

❌ Not Eligible

Annual Plans (Unused)

Early cancellation of an annual subscription does not entitle you to a refund for unused months.

3. Free Trial

VendorDesk offers a free trial period for all new accounts. We strongly encourage you to:

Fully explore all features during the trial
Import your existing data to test workflows
Contact our support team with any questions before subscribing

No payment is required during the trial period. A subscription charge only begins after you explicitly choose a paid plan.

💡 Tip: If you have questions about whether VendorDesk is right for your business, email us at support@vendordesk.io before subscribing — we're happy to help you evaluate.

4. Cancellation

You may cancel your subscription at any time from your account settings or by contacting support. Cancellation takes effect at the end of your current billing period.

Your account remains fully active until the end of the paid period
No further charges will be made after cancellation
Your data is retained for 30 days post-cancellation before permanent deletion

Cancellation does not entitle you to a refund for the current billing period.

5. How to Request a Refund

If you believe you are eligible for a refund under the criteria above, contact us within 7 days of the charge date:

Email: support@vendordesk.io
Subject: Refund Request — [Your Account Email]
Include: Transaction ID, date of charge, reason for request

We will review your request within 5 business days and respond with our decision. Approved refunds are processed within 7–10 business days to the original payment method.

6. Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank or payment provider. Unauthorised chargebacks may result in immediate account suspension and potential recovery action.

Most billing concerns can be resolved quickly by emailing support@vendordesk.io.

7. Changes to This Policy

Hara InfoTech Pvt Ltd reserves the right to modify this Refund Policy at any time. Changes will be communicated via email or in-platform notification with at least 14 days' notice. Continued use of VendorDesk after the effective date constitutes acceptance of the updated policy.

Have a Billing Question?

Our support team is ready to help with any billing concerns.

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